Luxury Saddle Pad

We want you to be completely satisfied with your purchase. If you are not, eligible items may be returned within 30 days of delivery in their original, unused condition with all original packaging and tags.

Custom, personalized, and special-order items are final sale and cannot be returned unless they arrive damaged or defective.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.

Once your return has been received and inspected, approved refunds will be issued to your original method of payment. Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error or a defective product.

For return requests or questions, please contact our customer service team before sending your item back.

We proudly ship across Canada and the United States. Orders are typically processed within 1–3 business days, with shipping times varying based on your location and the selected shipping method.

Once your order has shipped, you will receive a confirmation email with tracking information. Please note that delivery times are estimates and may be affected by carrier delays or seasonal demand.

Large or oversized items may require additional shipping time or freight delivery. Any applicable shipping charges will be calculated at checkout.

If you have any questions about your order or shipping options, please don't hesitate to contact our team—we're happy to help.